How long had it been ready? I have no idea. so, I decided to get in the line of continued guest's checking in- to be told our room HAD been ready. So, going into about 2 hours of us waiting (in the lobby, right where front desk staff could see) I kept noticing that guests were being checked in, and not once did staff notice or seemed to remember that we were told it was going to be an hour wait, and uh, well. To top it off, about 30 mins into our wait the hotel experienced a crowd of guests checking in, ok. Front desk staff were on their phones being loud, and obnoxious. However, during the wait I noticed a ton of unprofessional issues with this hotel: the front staff had children playing and going up, and down stairs, staff were outside smoking, hotel phone calls weren't being answered. No big deal, as my family and I are not rude, or inconsiderate. We decided to wait there at the hotel, in the lobby. So, we were told the wait for our room to be cleaned would be about and hour. We came in waaayyy earlier than check-in time. This trip l, and stay was supposed to be a calm, relaxing, nice little ”getaway”.

Barcelo Bavaro Palace All Inclusive Resort.

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